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20% discount from 1st until 31th of December 20% discount on all Jewelleries from 1st until 31th of December

Customer care

JEWELRY CARE
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Thank you for choosing a piece of jewelry made by hand!

Oxidation is a natural process of metals due to the presence of oxygen in the air and to the pH of one's own skin. To slow down the loss of brilliance of your jewel, follow these guidelines:

1- Put your jewelry in a box every night, away from sources of light and heat. 

2- Do not wear jewelry immediately after applying creams or perfumes to your skin. 

3- Avoid sulphurous water for silver and sea water for brass or bronze; gold does not require special care due to its natural resistance to atmospheric agents.

4- Remove the opacities of the metal by rubbing it with a soft and clean cloth. If your piece of jewelry is in silver and gets a bit dark you can wash it with a soft brush, hot water and bicarbonate.

SHIPPING & PAYMENT
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We accept payments via PayPal as one of the most secure methods; it is free and easy to get a PayPal account if you don’t already have one. 

Chiara Cavallo reserves the right to change the prices of products available for sale on the site at any time without notice.

Shipping to Rome is free

To Italy is 5 euros 

To European countries is 10 euros

To US, Canada, Africa, Australia, China, Japan, India is 20 euros

All Chiara Cavallo products are made to order so please allow 8 business days for production and  2-4 days to deliver your item. We do not process orders on weekends or during holidays.

We take care of the quality of our products and want our customers to be happy with their products. If for any reason you feel dissatisfied with your item, please contact us at shop@chiaracavallo.com

Return

We take care of the quality of our products and want our customers to be happy with their products. If for any reason you feel dissatisfied with your item, we will happily refund items within 7 days of receipt, providing it is returned in its original packaging with no signs of use or misuse.

Shipping return expenses to be paid by the customers.

Please contact us at shop@chiaracavallo.com before returning an item.

TERMS & CONDITIONS
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Chiara Cavallo values its customers and respects their privacy. This Privacy Policy describes the types of information that we collect about you when you visit our website www.chiaracavallo.com as well as how we may use that information. Your use of the website signifies your assent to this Privacy Policy, if you don’t accept it please leave this website.

PRIVACY POLICY
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Chiara Cavallo  values its customers and respects their privacy. This Privacy Policy describes the types of information that we collect about you when you visit our website www.chiaracavallo.com as well as how we may use that information. Your use of the website signifies your assent to this Privacy Policy, if you don’t accept it please leave this website.

Information You Provide

Chiara Cavallo collects information from you when you choose to provide it to us, such as when you make a purchase, sign up for our email list, provide a product review or rating, or otherwise contact us. As described in more detail below, the information we collect may include your name, billing and shipping address(es), email address, payment card information, phone number, birth date, and product rating or review.

​Make a Purchase: Through the website, you will be able to purchase kreisverkehr products. We will ask for your name, billing and shipping address(es), telephone number, email address, and payment card information in order to process and confirm your order, and ship your item(s) to you.

​Email List: Through the website, you may add your email address to the kreisverkehr email list. Kreisverkehr will never share your email address with, or sell your email address to, an unaffiliated third party.

​Ratings and Reviews: Through the website, you may provide a public rating or review of a product you purchased. You are required to provide your email address when you provide a public rating or review. Please remember that any information you may disclose in these public areas of the website becomes public information. As a result, please exercise caution when disclosing personal information in these public areas.

Information Use

We may use the information we collect from and about you for various purposes, such as to:

​.Provide services and communicate with website visitors

.Process transactions

.Improve our website and customer shopping experience

.Send communications about our products, services, and promotions

.Respond to your inquiries

.Contact you when necessary

.Prevent and detect fraud and abuse

.As described to you at the point of collection



Data Protection Declaration (?)

1) Information on the Collection of Personal Data and Contact Details of the Controller

  1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

  1.2 The controller in charge for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is ____________________ The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

  1.3 This website uses not SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser line.

  2) Data Collection When You Visit Our Website

  When using our website for information only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:

- Our visited website

- Date and time at the moment of access

- Amount of data sent in bytes

- Source/reference from which you came to the page

- Browser used

- Operating system used

- IP address used (if applicable: in anonymized form)

Data processing is carried out in accordance with Art. 5 (1) point f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently, if there are any concrete indications of illegal use.

  3) Cookies

  In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process specific user information such as browser and location data as well as IP address values according to individual requirements. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

  In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the content of a virtual shopping basket for a later visit to the website). If personal data are also processed by individual cookies set by us, the processing is carried out in accordance with Art. 5 (1) point b GDPR either for the execution of the contract or in accordance with Art. 5 (1) point f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

We work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). You will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following sections.

  Please note that you can set your browser in such a way that you are informed about the setting of cookies and you can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

  Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies

Google: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Opera: http://help.opera.com/Windows/10.20/en/cookies.html

  Please note that the functionality of our website may be limited if cookies are not accepted.

  4) Contacting

In the context of contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of responding to your request or for establishing contact and for the associated technical administration. The legal basis for processing data is our legitimate interest in responding to your request in accordance with Art. 5 (1) point f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided that there are no legal storage obligations to the contrary.

5) Tools

Google Web Fonts

For the uniform appearance this website uses external fonts provided by the third-party provider Google, Inc., https://www.google.com/fonts ("Google Fonts"). The integration of the Google fonts is performed by a request on Google server (usually in the USA). Google sets a cookie in order to process the user configuration and data when the page with the integrated webfont component is displayed. By transmitting the data Google becomes aware of your IP is using our website. The use of Google fonts is necassary for the uniform and appealing appearance of this website.

Google LLC based in the United States is certificated for the EU-US data protection agreement "Privacy Shield", which garantees the EU data protection standard. Privacy policy: https://www.google.com/policies/privacy/, opt-out: https://www.google.com/settings/ads/. Further informations are published at http://www.google.de/intl/de/policies/privacy/.

6) Duration of Storage of Personal Data

The duration of the storage of personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be routinely deleted, provided they are no longer necessary for the performance or initiation of the contract and/or there is no longer any legitimate interest on our part in the further storage.